Last updated: 4 September 2026

This Policy covers (A) BillingBaba platform subscriptions paid to us, and (B) food/online orders paid to Restaurants (not to us).

A. Platform subscriptions (Restaurant → BillingBaba)

1. Cancellation Cancel or downgrade from Billing settings or by emailing support@billingbaba.com. Cancellation stops future renewals. Access typically continues until the end of the already-paid period.

2. Refunds on subscription fees Subscription fees are generally non-refundable once a billing period has started, except where required by law or expressly approved by us. For duplicate or wrong-plan charges, contact support@billingbaba.com within 7 days with payment proof. Approved refunds go to the original payment method via Razorpay (or our payment partner). Trial misuse or abuse is not eligible.

3. Plan changes Upgrades may be prorated at our discretion. Downgrades apply from the next billing cycle unless we agree otherwise.

B. Customer food orders (Guest → Restaurant)

4. Important Menu-order payments go to the Restaurant (Razorpay keys / UPI / cash). BillingBaba does not hold those funds and cannot refund food orders. Guests must contact the Restaurant for cancellations, wrong items, delays, or quality issues. Restaurants must honour applicable consumer law.

5. Failed / pending online payments Failed or pending payments may leave an order unpaid until confirmed. Contact the Restaurant for order status; contact support@billingbaba.com only for platform technical issues.

C. Contact Subscription billing: support@billingbaba.com Food order issues: the Restaurant contact on the storefront.